24/7 Emergency Roofing and Restoration in Tulsa, OK
If water is coming into your building or your home right now, call (918) 382-7663. We answer around the clock, including nights, weekends and holidays, and same day response is our standard for active water intrusion.
Decor Roofing and Restoration has run emergency response across the Tulsa metro since 1987, out of our own shop in Bixby with our own crews. We are not a call centre that dispatches a subcontractor. The person who answers the phone works here.
What Counts as an Emergency
If you are not sure whether your situation qualifies, it probably does. Call and we will tell you honestly whether it needs a crew tonight or can wait until morning, and there is no charge for that conversation.
- Active water coming through a roof or ceiling, at any hour.
- Storm damage that has opened the building, including hail, wind and tornado.
- A burst pipe, failed water heater, or sprinkler activation.
- Fire or smoke damage, once the fire department has released the scene.
- A roof breach with rain forecast, even if it has not started leaking yet.
- Structural exposure after a storm, including missing panels, opened parapets or displaced coping.
What Happens When You Call
On the phone
We will ask where the building is, what kind of building it is, where the water is coming in, whether anyone is at risk, and whether power is affected. That takes about two minutes and it determines what the crew brings. If there is an immediate safety concern we will tell you what to do before we hang up.
On arrival
The first job is to stop the damage getting worse. Depending on the situation that means emergency roof tarping, board up of openings, water extraction, or shutting down a water source. We photograph conditions before anything is moved, because that documentation is what supports the claim later.
Within the first day
Once the building is stabilised we assess the full scope, categorise any water intrusion, take moisture readings, and give you a plain answer about what the repair involves. If you are filing a claim, you will have documentation your carrier can work from.
Emergency Services We Provide
- Emergency roof tarping on commercial and residential roofs, including large commercial flat roofs.
- Board up of windows, doors and openings, and temporary securing of the building.
- Water extraction and the start of structural drying, by IICRC certified Water Damage Restoration Technicians.
- Emergency roof repair to stop an active leak, on any commercial system.
- Containment to keep damage and residue out of unaffected areas of the building.
- Debris removal and safe access where storm damage has blocked or endangered entry.
Emergency Mitigation Is Usually a Covered Expense
Building owners sometimes hesitate to authorise emergency work before an adjuster has been out. On virtually every commercial and homeowner policy, reasonable emergency mitigation to prevent further damage is covered, and most policies actually place a duty on you to mitigate. Waiting can reduce a settlement rather than protect it.
We document all emergency work separately, with photographs before and after, so it submits cleanly as part of the claim.
Why Response Time Actually Happens Here
Our crews, equipment and materials are at 3023 E 151st St S in Bixby. That puts us minutes from the south Tulsa metro and inside an hour of most of the surrounding communities. During a widespread storm event, when every contractor in the region is stretched, being local is the difference between a crew arriving tonight and a voicemail that gets returned Thursday.
Platinum Roof Shield maintenance program members receive priority dispatch after a storm event, which matters most in exactly the situation where everyone is calling at once.
Commercial Emergency Response
For commercial properties we work directly with property managers and facility teams on access, after hours entry, tenant communication and containment. Occupied buildings are stabilised in zones so tenants can keep operating wherever it is safe. We handle the roof, the water and the reconstruction under one contract, so nobody is coordinating three companies at midnight.
Emergency Help for Homeowners
We take residential emergency calls too. Storm damage, a roof leak, water from a burst pipe, or fire and smoke damage in your home, all of that is restoration and all of it we handle, with the same certified technicians and the same 24 hour line.
One thing worth knowing so you are not surprised. Our roofing work is commercial, so we do not take residential roof replacements or new residential roofs. Emergency response and storm damage restoration for your home, we do.
What to Do Before We Arrive
A few things help, and one thing hurts.
- Get people out of affected areas. Wet ceiling tile and saturated drywall come down without warning.
- Photograph the damage from a safe position before anything is moved.
- Contain what you can with buckets and by moving valuables and equipment clear.
- Shut off water at the source if the leak is plumbing and you can reach the valve safely.
- Do not go onto the roof. That is the one thing that turns a property loss into an injury, and it happens every storm season.
Credentials
- IICRC Certified Firm, company number 70249741, with certified Water Damage Restoration, Fire and Smoke Damage Restoration, and Odor Control Technicians.
- HAAG certified inspector documenting in Xactimate.
- Carlisle SynTec certified for commercial roofing repair and replacement.
- Oklahoma licensed contractor number 80000473, bonded and insured. BBB accredited with an A plus rating since 2000.
Call Us Now
(918) 382-7663. Any hour, any day. Tulsa, Bixby, Broken Arrow, Sand Springs, Owasso, Sapulpa, Jenks, Glenpool and the surrounding communities.
FREQUENTLY ASKED QUESTIONS
Does Decor really answer the phone at night and on weekends?
Yes. We answer (918) 382-7663 around the clock, including nights, weekends and holidays. Our crews and equipment are based at our own shop in Bixby, so the person you speak to works here rather than at an answering service that forwards to a subcontractor. Same day response is our standard for active water intrusion.
How fast can you get to my building after a storm?
Same day response is our standard for a property with water actively coming in. Because our shop is in Bixby, we are minutes from the south Tulsa metro and inside an hour of most surrounding communities. After a widespread storm event we prioritise by severity of active intrusion, and Platinum Roof Shield members receive priority dispatch.
Is emergency tarping covered by insurance?
In most cases, yes. Reasonable emergency mitigation to prevent further damage is a covered expense on virtually every commercial and homeowner policy, and most policies place a duty on the property owner to mitigate. Waiting for an adjuster before stopping active damage can reduce a settlement rather than protect it. We document all emergency work for the claim.
Should I get on the roof to look at the damage?
No. A storm damaged roof can have compromised decking, hidden structural damage and unstable footing that are not visible from above, and this is how property losses turn into injuries every storm season. Photograph what you can see from the ground, keep everyone out of affected interior areas, and let us assess the roof.
Do you handle emergencies for homes as well as commercial buildings?
Yes. Emergency response and restoration are offered to both commercial properties and homeowners, including storm damage, roof leaks, water damage and fire and smoke damage. Our roofing work is commercial only, so we do not take residential roof replacements, but emergency response and restoration for your home we do handle.